Thank you for shopping with https://estore.fps.com.my/. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund policy, subject to the following terms and conditions:

1. Eligibility:

   - Refunds are available to customers who have purchased directly from our website.

   - Refunds are only applicable within working 7 days from the date of delivery with the criteria met and defect goods are to be returned to our depots.  

2. Refund Charges:

   - Customer will be charged 20% handling fee of total order for all refund requests.

3. Refund Methods:

   - Refunds will only be processed if the defect items are returned to the depots and examined by our supervisors. Only defect items with proofs will be processed with a refund and that refund will be carried by our finance department.

   - Refunds will be conducted via bank transfer from FPS-ENP Sdn. Bhd.

4. Condition of the Product:

   - FPS ENP Sdn. Bhd. will take the photos and share it with the customer on the purchased item as

the proof of product packaging condition, shipping package(s) and delivery pick up arrangement.

These include:

a)       Pre-packing: The purchased items with original product packaging before packing into the shipping bag(s) or box(es) or carton(s) and

b)      After packing: Properly packed shipping bag(s) or box(es) or carton(s) before handover to the

c)       assigned courier or logistic company and

d)      During package(s) pick up by the assigned courier or logistic company.

   - Returned products must be in their original packaging condition, unopened, and unused.

   - Products must be returned in their original packaging, including any accessories, manuals, or promotional materials to the return depot (warehouse), at No.3, Jalan BK1/11, Kinrara Industrial Park, Bandar Kinrara, 47100 Puchong, Selangor Darul Ehsan, Malaysia.

5. Return Shipping:

   - Customers are responsible for the cost of return shipping.

6. Exclusions:

   - The following items are non-refundable:

     - Personalized or customized products.

     - Items marked as final sale or clearance.

7. Customer Responsibilities:

   - Customers must provide proof of purchase, proof of receiving goods, such as order number, invoice, or receipt, when requesting a return.

   - It is the customer's responsibility to ensure that the returned item reaches us in the specified timeframe (within 7 working days) and condition.

8. Contact Information:

   - If you have any questions or need assistance with a refund, please contact our customer support team at 03-9058-1317 ext 302 or 201 or email us at estore.panduit@fps.com.my.