Thank you for choosing to shop with us! We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery. Please take a moment to review our delivery policy for more information on shipping options, delivery timeframes, and related terms and conditions.

**Shipping Options:**

We offer the following shipping options:

1. Standard Shipping: Our standard shipping method delivers orders within 1-7 business days after order processing.

**Shipping Costs:**

For Klang Valley area, delivery is free for online orders for addresses that are within 15 km radius from our warehouse depot with a minimum order value of RM100.00. For order value less than RM100.00, first Kg will be RM15.00 and RM1.50/Kg thereafter.

For outside Klang Valley (exclude East Malaysia, Kelantan, Terengganu, Pahang and Perlis), we will use courier service provider GD Express to deliver your order which total weight is less than 125Kg. First Kg will RM18.00 and RM1.80/Kg thereafter.

For those order which weight is more than 125Kg, we will engage logistic providers KPN Logistic or O&G Transport for the delivery arrangements.

For copper cable, part number NUL6X04BU-VEG and NUC6C04BU‐FE, any order above 4 boxes will be using KPN Logistic or O&G Transport for the delivery in the form of pallet(s). 1 pallet of copper cable maximum load is 24 boxes. Per pallet charge is RM250.00.

For fiber cable, any order more than 500 meter will be using KPN Logistic or O&G Transport for the delivery in the form of pallet(s). 1 pallet of fiber cable maximum load is 2000 meter. Per pallet charge is RM250.00.

Please note that additional shipping charges may apply for the international destinations.

**Delivery Timeframes:**

The delivery timeframes mentioned above are estimates and may vary based on factors beyond our control, such as unforeseen weather conditions, public holidays, or customs delays for international orders. We make every effort to ensure prompt delivery and will provide tracking information to help you monitor the progress of your shipment.

**Order Processing Time:**

Once your order is placed, please allow 1-2 business days for processing and packing before it is shipped. Orders placed on weekends or public holidays will be processed on the next business day.

**Tracking Orders:**

Once your order is shipped, you will receive an email with tracking information and instructions on how to track your package. Please note that tracking information may take up to 24 hours to become available after the order is shipped.

**Delivery Issues and Returns:**

In the event of any delivery issues, such as late or missing packages, please contact our customer support team within 7 days of the expected delivery date. For information on returns, exchanges, or refunds, please refer to our Returns and Refunds Policy.

**Customer Support:**

If you have any questions or need assistance with your delivery, please don't hesitate to contact our customer support team. You can reach us via email at estore.panduit@fps.com.my or by calling our number at 03-9058-1317 during our business hours, Monday to Friday, 9:00 AM to 5:00 PM (local time).

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